How we use your information at

Toolwarehouse (“us”, “we”, or “our”) operates (the “Site”). This Privacy Policy informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We respect your right to privacy and will process personal information you provide only in accordance with the General Data Protection Regulation (EU) 2018/679 and other applicable privacy laws.

By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

Your rights

Under the General Data Protection Regulation (EU) 2018/679 applicable from 25 May 2018 you have the following rights with regards to the personal information we hold about you:

  • the right to access the personal information that Toolwarehouse holds about you at any time;
  • the right to ask Toolwarehouse to update and correct any out-of-date or incorrect personal information held about you;
  • the right to opt out of any marketing communications that Toolwarehouse may send you;
  • the right to request to erase your personal data.

What is Personal Information?

Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.

We collect personal information from you when you use our Services.

We collect personal information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, write a review on our products, or when you otherwise correspond with us.

What information we collect

List of data we collect through the website

During customer checkout

We collect the following

  • First Name
  • Last Name
  • Country
  • Street Address
  • Town/City
  • State/County
  • Postcode/Zip Code
  • Email Address
  • Phone number
  • Birthdate ( Optional but it can still be collected )
  • Order Notes

Become a Reseller form

We collect the following

  • Full name
  • Company name
  • Email
  • Phone
  • Subject
  • Message

Contact forms

We collect the following

  • Full name
  • Email
  • Phone
  • Subject
  • Message

Security Logs

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 7 days.

Why we collect these information


We make use of the information you provide us in the following way:

  • While you visit our site, we’ll track:
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • We’ll also use cookies to keep track of cart contents while you’re browsing our site.
  • Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

*Birthdate is only collected for sending discounts on the user’s birthday.

Become a Reseller form

Toolwarehouse gives an option to become a re-seller and sell exclusively Toolwarehouse products. To make this possible, Toolwarehouse collects data from the person interested.

Full name, email, and phone are necessary fields required by Toolwarehouse to contact the applicant.  Company, subject and message are optional fields that Toolwarehouse asks from its applicant so that we can have a better image/background of the person applying to become a re-seller of Toolwarehouse.

NOTE: Information provided in the “message” field from the user that can make him/her identifiable, will be analysed and if not needed will be deleted instantly.

Contact forms

Toolwarehouse gives an option to contact the company via email for any matter the user needs. To make this possible, Toolwarehouse collects data from the person interested.

Full name, email, and phone are necessary fields required by Toolwarehouse to contact the applicant. Subject and message are optional fields that Toolwarehouse asks from its applicant so that we can have a better image/background of the person applying to become a re-seller of Toolwarehouse.

NOTE: Information provided in the “message” field from the user that can make him/her identifiable, will be analysed and if not needed will be deleted instantly.


For this purpose, we collect information such as name and e-mail address. If you have given us your express consent to the use of your personal data for repetitive processes and purposes, we will use the data until you withdraw your consent. Withdrawal of consent may have retroactive effect only for the foreseeable future.

The information provided during registration for the newsletter will be used solely for the purpose of mailing the newsletter and catalogue electronically, unless you consent to its use for additional purposes. You may cancel the subscription at any time by using the option to unsubscribe contained in the newsletter.

Our commitment to your privacy hasn’t changed. We remain dedicated to protecting you, your data and your experience on our platform.

How long data is retained

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

The following restrictive rules apply for data retention:

  • Accounts are kept for 12 months (365 days) counting from the date a user’s logged in for the last time.
  • Pending orders are retained for 1 week
  • Failed Orders are retained for 2 Days
  • Completed orders are kept for 32 Days ( Our Refund/Return policy is 30 Days )
  • Data provided during placing a comment will be trashed but can be kept for an indefinite amount of time because we need the information to analyse and take security precautions for spam comments.
  • Security logs are retained for 7 days.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you block all cookies from your browser settings you may not be able to use some portions of our Site like tracking cart/basket data changes, find a user’s cart / persistent cart and show you products you viewed recently. You either allow or reject all or some cookie categories depending on the cookie’s nature.

Visiting the login page sets a temporary cookie that aids compatibility with some alternate login methods. This cookie contains no personal data and expires after 1 hour.

You can visit your privacy settings in your privacy dashboard and enable or disable cookies that are not considered technical or e-commerce. You can also click on the small black icon on the left bottom side of the website to view the cookie control dashboard.

Cookie categories


We technical or session cookies that are used when you login that do not store any personal information but are used to check if you have cookies enabled on your browser, control the session such as check if you are logged in and check/recognise the session after login. These cookies are required for you to use our website and cannot be blocked because the website will not be functional. We also use the Google Recaptcha service to prevent spam submission through out our forms such as login, registration, contact forms and comment forms.


Toolwarehouse’s shopping platform uses a total of 4 cookies. For cart and order processing 2 cookies will be stored. This cookies are strictly necessary and can not be turned off. We use those cookies to have persistent cart for your convenience when you add stuff to your cart and close your browser. You can come back and see the items in your cart so you won’t forget or lose your favourite products. We also use the third cookie to identify and find the cart from our database. We use cookies also to track your recently viewed products when you visit a product so that you can call back and visit a product you might have missed.

Targeting, Advertising and Analytics

Toolwarehouse uses cookies from third-party partners such as Google and Facebook for advertising, marketing and traffic monitoring purposes.

Google Analytics

We use these cookies to display promotional content to you on other sites and over the internet. We may also share behavior related data with others as well as people within the our team to show targeted advertisements and monitor your way through our website. We additionally use cookies that offer us the ability to display Targeted Ads based on your behavior in addition to which ads are see by users and how many times an ad has been seen.

Google AdWords

  • Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website or other websites.
  • Google’s use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
  • Users may opt out of personalized advertising by visiting Ads Settings. (Alternatively, you can direct users to opt out of a third-party vendor’s use of cookies for personalized advertising by visiting

Facebook pixel

We use Facebook Pixel as part of our site third-party services. Facebook Pixel uses cookies and receives information when you visit those sites and apps, including device information and information about your activity, without any further action from you. This occurs whether or not you have a Facebook account or are logged in. We use these cookies to offer targeted ads on the Facebook network and Facebook related networks. We also use the information harvested to monitor the performance of any Facebook advertising campaigns.

You can control cookies placed by Facebook

You can opt-out of these cookies using the small icon on the bottom left under the “Analytics” and “Marketing” sections and/or control what you allow through this link.

Do it from your browser

We don’t have full control over cookies placed by third-parties but we do our best to provide a cookie free environment on our website.

List of cookies

A full list of all the cookies placed and used on Toolwarehouse and Third-Party services are displayed below:

What we share with others


We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We accept payments through JCC. When processing payments you provide your cardholder data with their service. Toolwarehouse will never store or use the data you provide which is: cardholder data and the amount paid. The data will only be used in favour of the current transaction.


We are committed in respecting, protecting and maintaining your privacy. As part of our Privacy Policy, we enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data.

You should be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s privacy policy.

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by For privacy policy details, please see this link.

Services from external sources

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at and in Google’s privacy policy at


Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin or a Youtube video, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing and help us advertise our products in a more interactive way through image and audio representations. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google. The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place. Data processing is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam.

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review our Privacy Policy of every site you visit.

Toolwarehouse has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Contact us

To exercise any of your rights, or if you have any other questions about our use of your personal data, please contact us by sending an email to or alternatively see the Contact page on this Site.

You can visit our Privacy Centre that is special page designed for our users to be able to apply their rights on their data.

Tools for your rights:

  • Submit a request for your data to be provided to you – Right to data portability
  • Submit a request for your data to be deleted including order data – Right for erasure
  • Submit your inquiry through our DPO form located in the Privacy Centre
    • You can also provide us with any data that you need us to update – Right for Data Rectification
  • Control the cookies enabled on your browser using our Privacy Settings
  • You can contact us also using this contact number: 00357 22 571011 

Right to lodge a complaint

If you have exercised any or all of your data protection rights and still feel that your concerns about how we use your personal data have not been adequately addressed by us, you have the right to complain by contacting us at or alternatively see the Contact page on this Site.

Changes To This Privacy Policy

Toolwarehouse may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Latest changes:

On the 16/01/2021 the following section has been added to this policy:

  • Why we collect these information Newsletter (Read section)

You can also give consent to our policy here, by clicking on the checkbox.