How we ship/return/deliver the products you buy from our store

Deliveries

For deliveries within Cyprus ( domestic ) we offer FREE delivery for purchases above €100. Free delivery will be shown to your cart either by changing the quantity in your cart or before the add to cart process providing quantity on the item’s single page.

Delivery Options

• Deliver ( Taxi ): Deliveries within Cyprus cost €3.00 and are delivered using express courier to your nearest Travel Express pick-up point.
• Deliver ( Home/Garage ): Deliveries within Cyprus cost €5.00 and are delivered either to your home or garage.

Ways to Order

• 1st) Shop online at www.toolwarehouse.com.cy on your desktop, tablet or mobile.
• 2nd) Email: eshop[at]toolwarehouse.com.cy
• 3rd) Call at 00357-22571011 for phone order
• 4rd) Visit our warehouse

How to Pay

• Cash upon delivery
• We accept payment by American Express, Credit Card, Debit Card, Discover, Diners Club, JCB, VISA, VISA Electron, MasterCard and PayPal account.

No direct payment processors are set for paying with the above payment methods, but you can still be redirected to PayPal and pay using the above methods except PayPal account still using PayPal’s checkout page.

Delivery Time

Orders should arrive within 2-5 workdays after we have received payment, but may vary depending on the destination. ToolWarehouse is NOT responsible for any delays of your package during taxi delivery, we have NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment, due to unforeseen circumstances not controlled by us. Additional information may be requested for your purchase validation. Therefore, and in order to avoid any delay, you are called upon to make your order using one at least active and patented or professional email address and a valid telephone number so we can contact you at any time. Please note that a 24 hours delay is acceptable in terms of delivery of the order, because for security reasons, all orders paid by a credit or debit card are subject to verification by toolwarehouse.com.cy. We cannot be held responsible for consequences due to delivery delay or loss of your parcel caused by carrier.

Cancellations and Returns

You may cancel your order providing that you follow the guidelines listed below:

1. Notify us of the cancellation in writing / email within 3 (three) working days of delivery.
2. The items must be unused and nothing must have been opened/ or worn.
3. All labels should be intact on the items. You must make sure the goods are available for collection by our carrier who can only collect during the daytime on weekdays (not weekends or Bank Holidays) within 7 (seven) days of notifying us of the cancellation. We will pay the cost of the cancellation unless you or the recipient fails to organise the collection within 7 (seven) days of the cancellation and if the reason of cancellation is based on ToolWarehouse’s process, ie. late delivery, etc. If you just change your mind, you have to pay the postage and we will refund only upon reception of goods and provided they arrive undamaged and unused.

Force majeure

Toolwarehouse is not responsible for delays in carrying out orders (delivery included) due to circumstances not attributable to us. For example due to fault or major majeure that will be entitled to an extension of time for carrying the order out, i.e. In case of strikes, acts of terrorism, war, problems on suppliers / transports / production, fluctuations in exchange rates, governmental or legislative acts and natural disasters. Should such incidents last more than 2 months, either contracting party without compensation may terminate this Agreement.

Insurance

All courier deliveries are fully insured. In the unlikely event your order arrives damaged, claims should be made by email 48 hours of receipt.

Lost or Damaged Items

You understand and agree that Toolwarehouse shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. We will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.